With that in mind, insurance companies should deploy a range of measures, such as multi-factor authentication or a secure password manager, that will limit access and heighten security. Remember that whoever can access a company’s RPA tools can likely also access its bots.

Just as it is important for insurance companies to restrict the access RPA bots have to their internal systems, it is essential for them to limit human access to RPA tools and bots to those people who must have access. In tandem with these limitations, companies should implement regular access audits of its RPA bots in order to determine whether access to specific solutions has been changed or compromised in any way and, if so, what that access enables the bot to do. By putting appropriate restrictions to access in place, insurance companies can minimise any potential damage that could occur should a cyber-criminal be able to gain access to its automated processes. Specifically, each bot should only be able to access those internal systems – ERP, SaaS, CRM, HR, email – that are absolutely necessary so that it can complete its work.

RPA bots should follow the principle of least privilege. Monitor which systems RPA bots can access With that in mind, insurance companies should focus on the following key areas in order to make certain their automated processes remain up and running. An RPA bot, after all, is essentially a digital employee and, just like real-life human workers, is subject to security threats. Given the potential for RPA to be compromised, the need to keep automated processes secure from outside threats such as hacking, data theft, downtime, viruses and malware is obvious. While RPA can be a true game changer, allowing insurance companies to automate thousands of hours of manual, repetitive tasks while reducing human errors, it can also be the target of malicious cyberattacks which can expose sensitive data that can be used to access systems, destroy productivity, and commit fraud. The insurance sector increasingly is turning to robotic process automation (RPA) to accelerate digital transformation and automate claim and underwriting processes.

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